East Shores IT
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ESIT · Gladstone

Gladstone’s local team for IT, phones and repairs, all under one roof

From our shopfront at 4 Goondoon Street, we look after business computers, Microsoft 365 and Bitdefender security, move your phones to the cloud with VoIPcloud (no lock-in contract), and fix PCs and phones in our own workshop. Locals have been dealing with us for over 20 years.

Real people on Goondoon Street · Mon–Fri 8:30am–5:00pm · Prices include GST

What we do

Three services, one local team. Ring the same number whether it’s the office network, the phones or a cracked screen.

01

Managed IT for local businesses

We look after your computers so your staff don't have to. You get:

  • Monitoring and patching to keep machines up to date and secure
  • Bitdefender endpoint security on every device
  • Microsoft 365 set-up and management, including email, Teams, OneDrive and user accounts
  • Off-site backups that we actually check
  • Password and login management
  • Help desk and remote support, plus on-site visits when they're needed

Pricing is per user per month, and we'll quote once we know your set-up.

Remote support: $130 per hour (GST-inclusive).

Managed IT services →

02

Cloud phones with VoIPcloud, and no lock-in

Your business phone system moves to the cloud, so there's no line rental and no maintenance contract.

  • Keep your existing numbers. We port them across for you.
  • Calls ring on desk phones, mobiles and laptops, in the office or anywhere else
  • Change your call flow (opening hours, menus, who rings when) in a simple drag-and-drop portal
  • No lock-in contract and no minimum term. Scale up or down, or change plans, whenever you like
  • Unlimited call plans available

Plan pricing: ask us for a quote.

Cloud phone systems →

03

PC, laptop and phone repairs

Bring it in to our Goondoon Street workshop, even if you're not sure what's wrong.

  • Diagnosis and repair: crashes, slow machines, motherboards, screens and batteries
  • Upgrades such as SSD, RAM and CPU, plus Windows reinstalls
  • Data recovery from failed drives. Results depend on the damage, and we'll tell you honestly what's possible before you commit.
  • Mobile phone diagnosis, so you don't pay for parts you didn't need
  • Custom workstations and gaming PCs, built and tested in-house

On-site callout: $190 for the first hour, then $130 per hour (GST-inclusive).

Repairs →

How repairs work

  1. STEP 1

    Bring it in

    Drop your device at our Goondoon Street workshop and tell us what's going on, even if you're not sure what's wrong.

  2. STEP 2

    Diagnosis and quote

    We check the device and tell you what's wrong and what it will cost before we do any work. Nothing goes ahead without your OK.

  3. STEP 3

    Repair and collect

    Once you approve the quote, we do the work, take you through what we did, and hand it back.

Questions about a job? Call (07) 4976 9833.

Draft note, removed before publishing

Held back until each step is really running: written receipt with job number, SMS/email confirmation, diagnosis turnaround, regular update schedule, and voicemail callback time.

Free 15-minute IT & phone bill review

Paying too much for phones or IT? Let’s take a look, for free.

Bring in your latest phone bill and a rundown of your current IT set-up. In 15 minutes we’ll tell you plainly where you could save, what’s at risk, and whether switching to cloud phones makes sense. No obligation and no hard sell.

Where we work

Based at 4 Goondoon Street, Gladstone, we look after homes and businesses across:

  • Gladstone
  • Boyne Island
  • Tannum Sands
  • Calliope
  • Rockhampton

Remote support is available wherever you are. Repairs are done in our Gladstone workshop.

Common questions

What does a callout cost?

On-site callouts are $190 for the first hour, then $130 per hour. Remote support is $130 per hour. All our prices include GST.

Do I need to book a repair, or can I just walk in?

Call us on (07) 4976 9833 during opening hours, Monday to Friday, 8:30am–5:00pm, and we'll sort out the best time to bring it in.

Will you tell me the cost before you fix it?

Yes. We diagnose first and quote you. No work goes ahead until you say yes.

Can I keep my business phone number if I move to cloud phones?

Yes. We port your existing numbers to VoIPcloud, and they stay with you even if you move premises.

Am I locked into a phone contract?

No. Our cloud phone plans have no lock-in and no minimum term.

Do you look after Microsoft 365 and security?

Yes. We set up and manage Microsoft 365, and we protect your devices with Bitdefender endpoint security as part of managed IT.

Get in touch

East Shores IT, trading as East Shores Tech

4 Goondoon Street
Gladstone QLD 4680
Phone: (07) 4976 9833
Email: helpdesk@eastshoresit.com.au

Hours: Monday to Friday, 8:30am–5:00pm. Closed Saturday and Sunday.

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